Exciting New Treasury Enhancements Coming Soon
Discover the exciting new enhancements coming to the Treasury Management Platform and Mobile App.
Mobile Experience
We are excited to announce the evolution of our treasury management mobile experience. The current UBMich Treasury Management app will be discontinued and removed from app stores on 05/21/2025 and login access will be disabled after the close of business on 05/21/2025. Please begin the process of moving to our exciting new mobile experience now. More information available below.
Unified Identity Service
Unified Identity Service (UIS) replaces the basic multi-factor authentication service used today and adopts industry-standard authentication methods designed to protect against varying types of online account takeover threats. Watch for the important email on 05/28/2025 to start the process. Note: The email link will only work for 7 days. You will have 45 minutes to complete the process once you click on the link. More information available below.
UIS Transition
We're taking security to the next level.
With the ever-changing landscape of technology, and the ever-prevalent presence of fraud, securing your account information has never been more important. Unified Identity Service (UIS) replaces the basic multi-factor authentication service used today and adopts industry-standard authentication methods designed to protect against varying types of online account takeover threats.
Benefits of UIS:
- Infrastructure designed to identify and block credential stuffing attacks.
- Preventions to make it difficult for phishing and other attack schemes to be possible.
- Single identity to manage multiple profiles at the bank (if applicable).
- Ongoing and inherent benefit of the software's security strategy.
What to Expect:
You’ll be prompted to create a new Digital Identity for ongoing access which is a
simple four-step process:
- Take action from the link provided in an email generated specifically for you on May 28th.
- Authenticate with your existing Company and Login ID.
- Create a new digital profile, including a unique Username.
- Establish a new two-factor authentication (2FA) method for subsequent account access.
There are specific timeframes associated with the creation of the Digital Identity, and if the steps are not completed timely it will result in not being able to access your accounts until your profile is manually maintained.
To ensure a smooth transition, we will communicate well in advance of this change, so please pay special attention to information shared via email, Information Center, Banner, or Modal messages.
FAQS
Q: Why is Union Bank making this change?
A: This upgrade will replace the basic multi-factor authentication service with a platform more robust and extensible.
Q: What must be done to prepare for this change?
A: Watch for the email from the Treasury Management Platform on May 28, 2025 to start the process. The link in the email will only work for 7 days. Please note - Once you click the link, you will have 45 minutes to complete the process.
Q: Who do I contact if I have additional questions about this upgrade?
A: Please contact the Treasury Management Support Team at 616.374.3278 x1005, via email at tmsupport@ubmich.com, or a secure message within the Treasury Portal.
Q: Will I still need to use my token when initiating an ACH or Wire Payment?
A: There are no changes to that process. You will still need to enter your token code + 4-digit PIN.
Q: Can I use my current user ID?
A: Usernames now need to be unique across all our online banking platforms. In some cases a new User ID will have to be chosen. Using a combination of your existing username and Treasury Company ID will help keep the user ID unique and familiar at the same time.
Q: What are the requirements for creating a new username?
A: Usernames must be between 4 and 64 characters in length. Usernames can contain letters (a-z), numbers (0-9), dashes (-), underscores (_), apostrophes ('), and periods (.) and can begin or end with non-alphanumeric characters except periods (.) and spaces. Usernames cannot contain more than one period (.) in a row, accents, accented letters, ampersands (&), equal signs (=), brackets (), plus signs (+), at signs (@), or commas (,).
Q: What are the requirements for creating a new password?
A: Passwords must be between 8 and 64 characters in length. Passwords must not match or contain your username and must not begin or end with a space.
Q: What do I do if I have multiple Treasury logins?
A: If the same email address is tied to multiple Companies, you will receive an individual email for each Company. The first email link clicked will prompt you through the steps to create your digital ID. When you click the link in the second (or third) email, you will be able to use the "Already have a Treasury Bank ID?" Login to link an additional account. Upon entering your Digital ID you created the first time your accounts will be linked together under that one digital ID. Upon subsequent logins the user will get to choose which company they want to access upon login.
Q: Can I use the “Don’t ask for codes again while using this browser feature”?
A: Yes, the "remember this browser" feature is linked to the browser used when setting up 2FA. If a brute-force attack or login from another browser occurs, 2FA will prompt for validation. Access will not be granted until successfully validating from an established 2FA methods.
Mobile Experience Transition
We are excited to announce the evolution of our treasury management mobile experience. Say hello to our modern, seamless, and feature rich mobile experience. It is a great complement to round out the full cash management experience!
We continue to deliver the best in cash management features as we have historically provided, now with the following additional experience upgrades:
- Redesigned dashboard and menu
- Average balance graph
- Extended search and filter
- Improved check positive pay
- Dark mode
How do I access the mobile experience?
To access the mobile experience, please use the following link:
- iPhone Users. To add the application to your home screen select the share icon at the bottom of the screen and then select “Add to Home Screen”.
- Android Users. After you type in enter the URL, if you are prompted, select “Install” select Install if prompted.
- Note: If you’re prompted, select ‘install.’ If you aren’t prompted, simply tap the three dots icon from the browser and select Install App.
Transitioning is time sensitive.
The current UBMich Treasury Management app will be discontinued and removed from app stores on 05/21/2025 and login access will be disabled after the close of business on 05/21/2025. Please begin the process of moving to our exciting new mobile experience now.
Browser Compatibility:
- The mobile experience supports most modern browsers.
- Internet Explorer (IE) and other obsolete browsers are not supported.
- The current and prior versions of Chrome and Safari are supported.
Resources
Transition Guides
Customer Communications
- April 22 | Enhancements to Treasury Mobile App
- April 28 | Enhancements to the Treasury Management Platform
- May 5 | Action Needed: Enhancements to the Treasury Management Platform
Have questions? Contact the Treasury Management Support Team at 616.374.3278 x1005 or tmsupport@ubmich.com